FieldEdge Software – Trusted Solution for Plumbing IndustryPosted
Taking the Guesswork Out of Scheduling Service
At Liberty Plumbing our primary goal has always been and will always be providing fast, reliable, and affordable services to our customers. In other words, at Liberty Plumbing we’re dedicated to giving our customers superior solutions for plumbing problems in a fast, reliable and affordable manner.
However, a perennial problem faced by companies such as ours is scheduling – assigning our technicians to service calls, and getting them to our customers as quickly as possible.
Sticky assignment notes on a whiteboard, notations on a calendar, and telephone calls just don’t always work very well when it comes to providing the very best in customer service. But at Liberty Plumbing we’ve found a solution to the scheduling issue with the use of cutting-edge FieldEdge software, vastly improving our customer response time.
What is FieldEdge?
In explaining FieldEdge to you, we don’t want to lose you by getting into too much technical jargon. So, suffice it to say that FieldEdge is without a doubt the ultimate in field service software for contractors having technicians in the field and multiple clients waiting for service. To say it another way, Fieldedge is software designed to streamline field service workflow.
Using Fieldedge, when a customer needing service calls our office, we can immediately determine which of our technicians in the field is in the vicinity of that client. With our office software and the FieldEdge app on the technician’s phone, we can create an instant work order, reach our technician, and dispatch them to the client needing our plumbing services.
Further, once on site, our technician can appraise the plumbing problem and using FieldEdge, provide an instant quote to the customer.
Finally, once the job is completed, the customer can be billed and make their payment through the technician’s FieldEdge phone app.
In other words, to sum up, FieldEdge allows us to provide a vastly improved customer experience. With just a few computer clicks, the technician receives the assignment in real time. On site, they give a quote, perform the service, and payment is made, with no more sticky notes or paperwork of any kind!
Liberty Plumbing at Your Service in North Georgia
If you need a local plumber in Fulton County and beyond – Henry, Clayton, Fayette, Rockdale, Dekalb, and Coweta counties – Liberty Plumbing is the only name you need to remember. We provide a full range of plumbing services. From plumbing repair to drain cleaning and much more, we’re here for you. And we’re always available 24/7 for emergency plumbing services.
For plumbing services that are always fast, reliable, and affordable, give us a call at Liberty Plumbing, and we’ll be right over!